Privacy policy

1. Who we are

This Privacy Policy explains how Fast Track Towing & Auto, operated by Fast Track Automotive LLC ("Fast Track," "we," "us" or "our"), collects, uses and shares information when you visit fasttracktowingandauto.com (the "Site") or contact us for towing, roadside or repair services.

2. Information we collect

Information you give us. When you call us or otherwise contact us, you may give us your name, phone number, the location of your vehicle, where you want it taken, details about your vehicle (such as year, make, model and condition) and payment information needed to complete a service.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect information such as your IP address, browser and device type, pages viewed, the website that referred you, and the date and time of your visit. This is collected using cookies, pixels and similar technologies.

Information from advertising and analytics partners. If you reach the Site through an online ad, the ad platform may share information with us about that visit, such as the ad you clicked or whether you tapped to call.

3. How we use your information

• To respond to your call and dispatch towing, roadside or repair services
• To provide quotes, complete services and process payment
• To communicate with you about your vehicle or service
• To operate, maintain and improve the Site
• To measure how our advertising performs, including whether a visit led to a phone call
• To protect against fraud and comply with legal obligations

4. Cookies, analytics and advertising

The Site may use cookies and similar technologies from third parties such as Google (including Google Analytics and Google Ads) and other advertising platforms. These tools help us understand how visitors use the Site and measure the results of our ads. These providers may use cookies to show you ads on other websites based on your visit to our Site.

You can control cookies through your browser settings. You can opt out of personalized Google ads at adssettings.google.com, and learn about opting out of interest-based advertising from many companies at optout.aboutads.info and optout.networkadvertising.org.

5. How we share information

We do not sell your personal information. We may share information:

• With service providers who help us run our business, such as payment processors, phone and dispatch systems, and website hosting
• With advertising and analytics providers as described above
• With a vehicle owner, insurer, lienholder or other party when needed to complete a service you requested
• When required by law, subpoena or court order, or to protect our rights, property or safety, or that of others
• In connection with a sale, merger or transfer of all or part of our business

6. Data retention

We keep personal information for as long as needed to provide services, keep business and tax records, resolve disputes and meet legal requirements, and then delete or de-identify it.

7. Data security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

You may ask us to access, correct or delete personal information we hold about you by contacting us using the information below. Depending on where you live, you may have additional rights under applicable law. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before responding.

9. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Links to other websites

The Site may link to websites we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Effective date" at the top of this page. Your continued use of the Site after changes are posted means you accept the updated policy.

12. Contact us

If you have questions about this Privacy Policy or want to make a request about your information, contact us: